RT::Action::SLA_SetDefault - set default SLA value
Sets a default level of service. Transaction's created field is used to calculate if things happen in hours or out of. Default value then figured from InHoursDefault and OutOfHoursDefault options.
This action doesn't check if the ticket has a value already, so you have to use it with condition that checks this fact for you, however such behaviour allows you to force setting up default using custom condition. The default condition for this action is RT::Condition::SLA_RequireDefault.
To install RT::Extension::SLA, copy and paste the appropriate command in to your terminal.
cpanm
cpanm RT::Extension::SLA
CPAN shell
perl -MCPAN -e shell install RT::Extension::SLA
For more information on module installation, please visit the detailed CPAN module installation guide.