NAME

Kernel::Modules::TicketAutoAssignment - interface lib

VERSION

$Revision: 1.0 $ $Date: 2013/02/04 14:38:57 $ $VERSION = qw($Revision: 1.0 $) [1];

Dependencies

No such extra dependency, general OTRS 3.1.x will do.

DESCRIPTION

This module is a interface module and will be access from interface OTRS interface and pl file. User can download the module and keep it under Kernel/Modules/TicketAutoAssignment.pm or can get the opm file from var/packagesetup/TicketAutoAssignment-1.0.1 and get installed as bundel in OTRS.

SYNOPSIS

All function for auto allocation of ticket when newly created.

PUBLIC INTERFACE

create an object

        use Kernel::Config;
        use Kernel::System::Encode;
        use Kernel::System::Log;
        use Kernel::System::Main;
        use Kernel::System::DB;
        use Kernel::System::Time;
        use Kernel::System::Ticket;
        use Kernel::System::AuthSession;
        use Kernel::Modules::TicketAutoAssignment;

        #
        # create common objects
        #
        my %CommonObject = ();
        $CommonObject{ConfigObject}     = Kernel::Config->new();
        $CommonObject{EncodeObject}     = Kernel::System::Encode->new(%CommonObject);
        $CommonObject{LogObject}        = Kernel::System::Log->new(
                                        LogPrefix => 'OTRS-otrs.AutoAllocation.pl',
                                        %CommonObject,
                                        );
        $CommonObject{MainObject}       = Kernel::System::Main->new(%CommonObject);
        $CommonObject{TimeObject}       = Kernel::System::Time->new(%CommonObject);
        $CommonObject{DBObject}         = Kernel::System::DB->new(%CommonObject);
        $CommonObject{TicketObject}     = Kernel::System::Ticket->new(%CommonObject);
        $CommonObject{GroupObject}      = Kernel::System::Group->new(%CommonObject);
        $CommonObject{SessionObject}    = Kernel::System::AuthSession->new(%CommonObject);
        $CommonObject{AutoAllocation}   = Kernel::Modules::TicketAutoAssignment->new();

TERMS AND CONDITIONS

This software is part of the OTRS project (http://otrs.org/). This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (AGPL). If you did not receive this file, see http://www.gnu.org/licenses/agpl.txt.