RT-Extension-ActivityReports - Additional reports to show Activity in RT
The ActivityReports extension lets you see:
A table of ticket status per queue, and totals.
A one-line summary of all updates made.
Summary of when tickets were resolved, duration between creation and (latest) resolution.
For each queue, average duration between creation and (latest) resolution over the last 30, 60, 90 days, and all time.
Time Worked Statistics
For each user, a table of every queue and how long that user has worked on tickets that have been resolved in a particular timeframe. For example, you can see how much time Joe has spent on Basic Support (queue) tickets that have been resolved the day after they were created.
All of these reports can be filtered by actor, arbitrary search query, and/or between two dates, so it's quite flexible.
Works with RT 4.0, 4.2, 4.4
May need root permissions
- Edit your /opt/rt4/etc/RT_SiteConfig.pm
If you are using RT 4.2 or greater, add this line:
For RT 4.0, add this line:
RT::Extension::ActivityReportsto your existing
- Clear your mason cache
rm -rf /opt/rt4/var/mason_data/obj
- Restart your webserver
- After Installation
The activity reports can be accessed from the URL http://<path_to_your_RT>/Reports/Activity/index.html
and will also be available as an Activity Reports tab on Search Results pages in 4.0.
Best Practical Solutions, LLC <firstname.lastname@example.org>
All bugs should be reported via email to
or via the web at
This software is Copyright (c) 2005-2014 by Best Practical Solutions
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991