Best Practical Solutions »|«
and 1 contributors

NAME

RT-Extension-ActivityReports - Additional reports to show Activity in RT

DESCRIPTION

The ActivityReports extension lets you see:

  • Activity Detail

    A table of ticket status per queue, and totals.

  • Activity Summary

    A one-line summary of all updates made.

  • Resolution Comments

    Summary of when tickets were resolved, duration between creation and (latest) resolution.

  • Resolution Statistics

    For each queue, average duration between creation and (latest) resolution over the last 30, 60, 90 days, and all time.

  • Time Worked Statistics

    For each user, a table of every queue and how long that user has worked on tickets that have been resolved in a particular timeframe. For example, you can see how much time Joe has spent on Basic Support (queue) tickets that have been resolved the day after they were created.

All of these reports can be filtered by actor, arbitrary search query, and/or between two dates, so it's quite flexible.

RT VERSION

Works with RT 4.0, 4.2, 4.4

INSTALLATION

perl Makefile.PL
make
make install

May need root permissions

Edit your /opt/rt4/etc/RT_SiteConfig.pm

If you are using RT 4.2 or greater, add this line:

    Plugin('RT::Extension::ActivityReports');

For RT 4.0, add this line:

    Set(@Plugins, qw(RT::Extension::ActivityReports));

or add RT::Extension::ActivityReports to your existing @Plugins line.

Clear your mason cache
    rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver
After Installation

The activity reports can be accessed from the URL http://<path_to_your_RT>/Reports/Activity/index.html

and will also be available as an Activity Reports tab on Search Results pages in 4.0.

AUTHOR

Best Practical Solutions, LLC <modules@bestpractical.com>

BUGS

All bugs should be reported via email to

    L<bug-RT-Extension-ActivityReports@rt.cpan.org|mailto:bug-RT-Extension-ActivityReports@rt.cpan.org>

or via the web at

    L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-ActivityReports>.

LICENSE AND COPYRIGHT

This software is Copyright (c) 2005-2014 by Best Practical Solutions

This is free software, licensed under:

  The GNU General Public License, Version 2, June 1991