NAME

RT::Extension::PriorityAsString - show priorities in RT as strings instead of numbers

SYNOPSIS

    # in RT config
    Set(@Plugins, qw(... RT::Extension::PriorityAsString ...));

    # Specify a mapping between priority strings and the internal
    # numeric representation
    Set(%PriorityAsString, (Low => 0, Medium => 50, High => 100));

    # Fine-tuned control of the order of priorities as displayed in the
    # drop-down box; usually this computed automatically and need not be
    # set explicitly.  It can be used to limit the set of options
    # presented during update, but allow a richer set of levels when
    # they are adjusted automatically.
    # Set(@PriorityAsStringOrder, qw(Low Medium High));

    # Uncomment if you want to apply different configurations to
    # different queues.  Each key is the name of a different queue;
    # queues which do not appear in this configuration will use RT's
    # default numeric scale.
    # This option means that %PriorityAsString and
    # @PriorityAsStringOrder are ignored (no global override, you must
    # specify a set of priorities per queue). You can safely leave them
    # out of your RT_SiteConfig.pm to avoid confusion.
    # Set(%PriorityAsStringQueues,
    #    General => { Low => 0, Medium => 50, High => 100 },
    #    Binary  => { Low => 0, High => 10 },
    # );

INSTALLATION

*NOTE* that it only works with RT 3.8.3 and newer.

    perl Makefile.PL
    make
    make install (may need root permissions)

    Edit your /opt/rt3/etc/RT_SiteConfig.pm (example is in synopsis above)

    rm -rf /opt/rt3/var/mason_data/obj
    Restart your webserver

COPYRIGHT AND LICENCE

Copyright (C) 2008, Best Practical Solutions LLC.

This library is free software; you can redistribute it and/or modify it under the same terms as Perl itself.

AUTHOR

Ruslan Zakirov <ruz@bestpractical.com>