NAME

otrs.CreateTicket.pl - create tickets in OTRS via web services.

SYNOPSIS

Example 1: all arguments on the command line

otrs.CreateTicket.pl --Server otrs.example.com --Ssl --UserLogin myname \ --Password secretpass --Title 'The ticket title' \ --CustomerUser customerlogin --Body 'The ticket body' --DynamicField Branch="Sales UK" --DynamicField Source=Monitoring

Example 2: read body in from a file

otrs.CreateTicket.pl --Server otrs.example.com --Ssl --UserLogin myname \ --Password secretpass --Title 'The ticket title' \ --CustomerUser customerlogin --BodyFile description.txt

Example 3: read body in from STDIN

otrs.CreateTicket.pl --Server otrs.example.com --Ssl --UserLogin myname \ --Password secretpass --Title 'The ticket title' \ --CustomerUser customerlogin < description.txt

SYNTAX

otrs.CreateTicket.pl command syntax:

    otrs.CreateTicket.pl [arguments]

Arguments:

    SERVER CONNECTION
    --Server        Name of OTRS server.
    --Ssl (boolean) If SSL (https) should be used.
    
    Alternatively:
    --Url           Full URL to GenericTicket web service.
    
    USER AUTHENTICATION
    --UserLogin     Login name of valid Agent account.
    --Password      Password for user.
    
    TICKET DATA
    --Title         Title of ticket.
    --CustomerUser  Customer of ticket (mandatory!).
    --Priority      Defaults to '3 normal' if not specified.
    --Queue         Defaults to 'Postmaster' if not specified.
    --Owner         Optional.
    --Responsible   Optional, and only if activated on the server.
    --Service       Optional, and only if activated on the server.
    --SLA           Optional, and only if activated on the server.
    --Type          Optional, and only if activated on the server.
    
    ARTICLE DATA
    --Subject       Optional, defaults to title if not defined.
    --BodyFile      Name of file that contains body text of the message
    --Body          Body text of the message.
    --SenderType    Optional, defaults to 'Customer'.
    --ArticleType   Optional, defaults to 'web-request'.

    DYNAMIC FIELDS
    --DynamicField  Optional. Can be passed multiple times. Takes Name=Value pairs.