NAME

RTx-RemoteLinks - Conveniently create links to ticket IDs in other RT instances

DESCRIPTION

With a small amount of configuration, this extension lets you enter new ticket links as foo:123 which are then displayed in the Links box as "Foo ticket #123" with a link to the remote RT instance.

Currently remote ticket subjects are not fetched due to authentication complications, but this could be added in the future.

CONFIGURATION

    Set(%RemoteLinks,
        Foo => 'example.com',               # assumes http:// and RT at the top-level path
        Bar => 'https://example.net/rt',    # specifies https and a subpath for RT
    );

Prefixes are case insensitive, so both "Foo" and "foo" and "fOo" will work.

Once you create links in the system using a prefix, you should leave it configured.

Make sure to add this plugin to @Plugins as well, as described in "INSTALLATION".

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

Edit your /opt/rt4/etc/RT_SiteConfig.pm

Add this line:

    Set(@Plugins, qw(RTx::RemoteLinks));

or add RTx::RemoteLinks to your existing @Plugins line.

Configure your remote RT instances per "CONFIGURATION" above.

Clear your mason cache

    rm -rf /opt/rt4/var/mason_data/obj

Restart your webserver

AUTHOR

Thomas Sibley <trs@bestpractical.com>

BUGS

All bugs should be reported via email to bug-RTx-RemoteLinks@rt.cpan.org or via the web at rt.cpan.org.

LICENSE AND COPYRIGHT

This software is Copyright (c) 2013 by Best Practical Solutions

This is free software, licensed under:

  The GNU General Public License, Version 2, June 1991