RT-Extension-AutomaticAssignment

Modules

Provide RT's %ServiceBusinessHours as a dynamic list of CF values

automatically assign tickets based on rules

in lib/RT/Action/AutomaticAssignment.pm

in lib/RT/Action/AutomaticReassignment.pm

in lib/RT/Extension/AutomaticAssignment/Chooser.pm

in lib/RT/Extension/AutomaticAssignment/Chooser/ActiveTickets.pm

in lib/RT/Extension/AutomaticAssignment/Chooser/Random.pm

in lib/RT/Extension/AutomaticAssignment/Chooser/RoundRobin.pm

in lib/RT/Extension/AutomaticAssignment/Chooser/TimeLeft.pm

in lib/RT/Extension/AutomaticAssignment/Filter.pm

in lib/RT/Extension/AutomaticAssignment/Filter/ExcludedDates.pm

in lib/RT/Extension/AutomaticAssignment/Filter/MemberOfGroup.pm

in lib/RT/Extension/AutomaticAssignment/Filter/MemberOfRole.pm

in lib/RT/Extension/AutomaticAssignment/Filter/WorkSchedule.pm

To install RT::Extension::AutomaticAssignment, copy and paste the appropriate command in to your terminal.

cpanm RT::Extension::AutomaticAssignment

perl -MCPAN -e shell
install RT::Extension::AutomaticAssignment

For more information on module installation, please visit the detailed CPAN module installation guide.

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