INSTALLATION To install this module, run the following commands: perl Makefile.PL make make install PATCH This extension requres patching RT. Patch(es) is in patch directory. Apply patch with following commands: cd /opt/rt3 patch -p0 <path/to/patch/command_by_mail-<patch version>-RT-<rt version>.patch If you are using RT 3.6.0 or earlier, you MUST apply a patch in order to use this extension. Use the patch with the greatest <patch version> -- old patches are shipped with the distribution so you can revert old patch(es) and apply the new one on upgrades. If you are using RT 3.6.1 or later, you no longer need to apply a patch. CONFIGURE Add 'Filter::TakeAction' to the list of mail plugins in the RT config. (You'll need to add Auth::MailFrom to the list as well if you want to run the test suite. Auth::MailFrom is distributed with RT as RT::Interface::Email::Auth::MailFrom.) Restart web server. Note that Filter::TakeAction should be pushed into list *after* Auth::MailFrom or any similar plugin that loads a current user object. You can do this by adding the following line to your RT::SiteConfig: @MailPlugins = qw(Auth::MailFrom Filter::TakeAction); Enjoy.