Author image Best Practical Solutions »|«
and 1 contributors

Modules

Provide RT's %ServiceBusinessHours as a dynamic list of CF values
automatically assign tickets based on rules

Provides

in lib/RT/Action/AutomaticAssignment.pm
in lib/RT/Action/AutomaticReassignment.pm
in lib/RT/Extension/AutomaticAssignment/Chooser.pm
in lib/RT/Extension/AutomaticAssignment/Chooser/ActiveTickets.pm
in lib/RT/Extension/AutomaticAssignment/Chooser/Random.pm
in lib/RT/Extension/AutomaticAssignment/Chooser/RoundRobin.pm
in lib/RT/Extension/AutomaticAssignment/Chooser/TimeLeft.pm
in lib/RT/Extension/AutomaticAssignment/Chooser/UserDefined.pm
in lib/RT/Extension/AutomaticAssignment/Filter.pm
in lib/RT/Extension/AutomaticAssignment/Filter/ExcludedDates.pm
in lib/RT/Extension/AutomaticAssignment/Filter/MemberOfGroup.pm
in lib/RT/Extension/AutomaticAssignment/Filter/MemberOfRole.pm
in lib/RT/Extension/AutomaticAssignment/Filter/UserDefined.pm
in lib/RT/Extension/AutomaticAssignment/Filter/WorkSchedule.pm
in lib/RT/Extension/AutomaticAssignment/Test.pm