Changes for version 1.04 - 2014-12-18

  • Add no_index for core RT packages

Modules

base class for all actions in the extension
set default SLA value
set starts date field of a ticket according to SLA
checks if Due date require update
checks if Starts date is not set
Service Level Agreements for RT
default SLA for Queue

Provides

in lib/RT/Action/SLA_SetDue.pm
in lib/RT/Condition/SLA.pm
in lib/RT/Condition/SLA_RequireDefault.pm
in lib/RT/Queue_SLA.pm