NAME

    RT::Interface::Email::TakeByMail - Change ownership via email response.

SYNOPSIS

    AdminCcs can reply 'Mine' or 'Take' via email and they will be assigned the
    ticket.

INSTALL

    1. etc/RT_SiteConfig.pm

        # note: TakeByMail must precede TakeAction if TakeAction is installed.
        Set(@MailPlugins, qw/Auth::MailFrom  RT::Extension::TakeByMail/);
        Set(@Plugins,     qw/RT::Interface::Email::TakeByMail/         );

    2. Setup watchers for a queue as AdminCcs.

    3. Web config - add "as Comment" to global scrip "On Create notify AdminCcs"

        - Description => "On Create Notify AdminCcs as Comment".
        - Action      => "Notify AdminCcs as Comment"
        - Template    => "Global: Admin Comment"

AUTHOR

    Alister West - http://alisterwest.com/

LICENCE AND COPYRIGHT

    Copyright 2013, Alister West

    This module is free software; you can redistribute it and/or modify it
    under the same terms as Perl itself. See http://dev.perl.org/licenses/.

GetCurrentUser

    Returns a tupple of (CurrentUser, $AuthStat).
    (see RT::Interface::Email::GetAuthenticationLevel for docs on $AuthStat values)

    Checks incoming mail for the first non-blank =~ /Take|Mine/.
    If so and $user is AdminCC it will SetOwner($user) and SetStatus($active).