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RT::Extension::RepliesToResolved - intercept replies to resolved tickets ++

Intercepts replies via email to resolved tickets and creates a new ticket rather than updates resolved ticket. There are a few reasons to do this: "Thank you" messages re-open tickets and mess with statistics. People keep sending new questions into o...

FALCONE/RT-Extension-RepliesToResolved-0.02 - 13 Nov 2012 21:32:24 GMT - Search in distribution




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