RT::Extension::RepliesToResolved - intercept replies to resolved tickets ++

Intercepts replies via email to resolved tickets, and creates a new ticket rather than updating the resolved ticket. There are a few reasons to do this: "Thank you" messages re-open tickets and mess with statistics. People keep sending new questions ...

FALCONE/RT-Extension-RepliesToResolved-1.01 - 16 Jan 2015 20:41:10 GMT - Search in distribution