NAME

RT::Extension::PinComment - Add a "pin comment" feature to tickets

DESCRIPTION

This extension adds the facility to pin a comment on a ticket, so it is highlighted and always comes first in the transaction history.

As well as adding a "Pin" action to ticket transactions, this extension also provides a format field "PinComment" in the query builder for showing the contents of a ticket's pinned comment, and a search option "Has a pinned comment" to find tickets with pinned comments.

An operator requires the ModifyTicket right on a ticket to change which comment is pinned on it.

RT VERSION

Known to work with RT 4.2.16, 4.4.4, and 5.0.1.

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions.

Edit your /opt/rt4/etc/RT_SiteConfig.pm

Add this line:

    Plugin('RT::Extension::PinComment');

Restart your web server

ISSUES AND CONTRIBUTIONS

The project is held on Codeberg; its issue tracker is at https://codeberg.org/a-j-wood/rt-extension-pincomment/issues.

LICENSE AND COPYRIGHT

Copyright 2023 Andrew Wood.

License GPLv3+: GNU GPL version 3 or later: https://gnu.org/licenses/gpl.html

This is free software: you are free to change and redistribute it. There is NO WARRANTY, to the extent permitted by law.