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Changes for version 1.04 - 2014-12-18

  • Add no_index for core RT packages


base class for all actions in the extension
set default SLA value
set starts date field of a ticket according to SLA
checks if Due date require update
checks if Starts date is not set
Service Level Agreements for RT
default SLA for Queue


in lib/RT/Action/
in lib/RT/Condition/
in lib/RT/Condition/
in lib/RT/