Pavel Serikov

NAME

Kayako::RestAPI - Perl library for working with Kayako REST API

VERSION

version 0.01

SYNOPSIS

    use Kayako::RestAPI;

    my $kayako_api = Kayako::RestAPI->new({ 
      "api_url" => '',
      "api_key" => '',
      "secret_key" => ''
    }, { 
      content_key => 'text', 
      pretty => 1, 
      attribute_prefix => 'attr_' 
    });

    $kayako_api->get($route, $params); # $params is optional hashref
    $kayako_api->post($route, $params);
    $kayako_api->put($route, $params);
    $kayako_api->delete($route, $params);

    $kayako_api->get('/Base/Department'); # list of all departements
  
    my $ticket_id = 1000;
    $kayako_api->get_ticket_xml($ticket_id);
    $kayako_api->get_ticket_hash($ticket_id);

    $kayako_api->create_ticket({
      subject => 'Test ticket',
      fullname => 'Pavel Serikov',
      email => 'someuser@gmail.com',
      contents => 'Hello, world!',
      departmentid => 5,
      ticketstatusid => 4,
      ticketpriorityid => 1,
      tickettypeid => 5,
      autouserid => 1
    });

You can test you controller with API Test Controller

METHODS

change_ticket_owner

$kayako_api->change_ticket_owner($ticket_id, $new_owner_id);

make_unassigned

$kayako_api->make_unassigned($ticket_id);

equalent to $kayako_api->change_ticket_owner($ticket_id, 0);

create_ticket

Check a list of required arguments here: https://kayako.atlassian.net/wiki/display/DEV/REST+-+Ticket#REST-Ticket-POST/Tickets/Ticket

filter_fields

Private method. Filter fields of API request result

By default return only id, title and module fields

get_departements

$kayako_api->get_departements(); # return an arrayref

get_ticket_statuses

$kayako_api->get_ticket_statuses(); # return an arrayref

get_ticket_priorities

$kayako_api->get_ticket_priorities(); # return an arrayref

get_ticket_types

$kayako_api->get_ticket_types(); # return an arrayref

get_staff

$kayako_api->get_staff(); # return an arrayref

AUTHOR

Pavel Serikov <pavelsr@cpan.org>

COPYRIGHT AND LICENSE

This software is copyright (c) 2016 by Pavel Serikov.

This is free software; you can redistribute it and/or modify it under the same terms as the Perl 5 programming language system itself.