Author image Alex Vandiver
and 1 contributors

NAME

RT-Action-AssignUnownedToActor - Assigns unowned tickets to the transaction actor

DESCRIPTION

Assigns tickets to the actor of the transaction that triggered the scrip, if all the conditions below are met:

The ticket is owned by Nobody
The actor isn't RT_System
The actor isn't a requestor on the ticket
The actor has the right to own the ticket

Note that this means the requestor will never be assigned as the owner by this action.

INSTALLATION

perl Makefile.PL
make
make install

May need root permissions

make initdb

Only run this the first time you install this module.

If you run this twice, you may end up with duplicate data in your database.

If you are upgrading this module, check for upgrading instructions in case changes need to be made to your database.

Edit your /opt/rt4/etc/RT_SiteConfig.pm

If you are using RT 4.2 or greater, add this line:

    Plugin('RT::Action::AssignUnownedToActor');

For RT 4.0, add this line:

    Set(@Plugins, qw(RT::Action::AssignUnownedToActor));

or add RT::Action::AssignUnownedToActor to your existing @Plugins line.

Restart your webserver

AUTHOR

Best Practical Solutions, LLC <modules@bestpractical.com>

BUGS

All bugs should be reported via email to

    L<bug-RT-Action-AssignUnownedToActor@rt.cpan.org|mailto:bug-RT-Action-AssignUnownedToActor@rt.cpan.org>

or via the web at

    L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Action-AssignUnownedToActor>.

LICENSE AND COPYRIGHT

This software is Copyright (c) 2011-2014 by Best Pracical Solutions, LLC.

This is free software, licensed under:

  The GNU General Public License, Version 2, June 1991