Benjamin Heisig
and 1 contributors

NAME

RT::Action::EscalationDates - Set start and due time based on escalation settings

DESCRIPTION

This RT Action sets start and due time based on escalation settings. It provides handling business hours defined in RT site configuration file.

INSTALLATION

This action based on the following modules:

    RT >= 4.0.0
    Date::Manip >= 6.25

It is provided by the RT Extension RT::Extension::EscalationDates so it will be installed automatically.

CONFIGURATION

Configuration is done by RT::Extension::EscalationDates.

AUTHOR

Benjamin Heisig, <bheisig@synetics.de>

SUPPORT AND DOCUMENTATION

You can find documentation for this module with the perldoc command.

    perldoc RT::Extension::EscalationDates

You can also look for information at:

BUGS

Please report any bugs or feature requests to the author.

COPYRIGHT AND LICENSE

Copyright 2011 synetics GmbH, <http://i-doit.org/>

This program is free software; you can redistribute it and/or modify it under the same terms as Perl itself.

Request Tracker (RT) is Copyright Best Practical Solutions, LLC.

SEE ALSO

    RT
    Date::Manip
    RT::Extension::EscalationDates

API

Prepare

Before the action may be commited preparation is needed: Has RT already been configured for this action? Has the needed custom field been created yet?

Commit

After preparation this method commits the action.