RT::Action::SetPriorityFromHeader - Set ticket priority from an email header of your choosing
- perl Makefile.PL
- make install
May need root permissions
- make initdb
Only run the first time you install this action.
- Edit your /opt/rt4/etc/RT_SiteConfig.pm
Add this line:
RT::Extension::SetPriorityFromHeaderto your existing
You also need to configure the email header to use and a mapping from the email header values to RT priority values.
Set($PriorityHeader, 'X-Priority'); Set(%PriorityMap, highest => 1, high => 2, normal => 3, low => 4, lowest => 5); # With the above, a header like "X-Priority: high" would set the RT ticket priority to 2
- Clear your mason cache
rm -rf /opt/rt4/var/mason_data/obj
- Restart your webserver
Thomas Sibley <email@example.com>
This software is copyright (c) 2011 by Best Practical Solutions.
This is free software; you can redistribute it and/or modify it under the same terms as the Perl 5 programming language system itself.