15 Mar 2021 17:03:10 UTC
- Distribution: RT-BugTracker-Public
- Module version: 1.09
- Source (raw)
- Browse (raw)
- How to Contribute
- Issues (0)
- KwaliteeBus factor: 3
- % Coverage
- License: open_source
- Perl: v5.10.1
- Activity24 month
- Download (47.69KB)
- MetaCPAN Explorer
- Subscribe to distribution
- This version
- Latest versionBPS Best Practical Solutions »|«and 1 contributors
- Best Practical Solutions, LLC
- LICENSE AND COPYRIGHT
RT::BugTracker::Public - Adds a public, user-friendly bug tracking and reporting UI to RT
RT::BugTracker::Public depends on RT::BugTracker.
RT::BugTracker::Public depends on RT::Authen::Bitcard and Authen::Bitcard for external authentication through Bitcard.
NB: External authentication through Bitcard is broken in RT 4.2 and 4.4. The authors may eventually deprecate this functionality.
This extension adds a public interface for searching and reporting bugs through an RT with RT::BugTracker installed. The public reporting UI is disabled, by default.
The public interface entrypoint is on the RT login page. Click the
public interfacelink to access the public bug search page. The public search functionality is identical to the private interface in RT::BugTracker.
To enable public bug reporting, follow the documentation for
WebPublicUserReporting, in the
CONFIGURATIONsection, below. To report bugs, public users must create a new ticket using the
New ticket inbutton, or click
Report a new bugfrom the bug list page for a distribution.
May need root permissions
- Edit your /opt/rt5/etc/RT_SiteConfig.pm
Add this line:
- Clear your mason cache
rm -rf /opt/rt5/var/mason_data/obj
- Restart your webserver
You can find local/etc/BugTracker-Public/RT_SiteConfig.pm with example of configuration and sane defaults. Add require in the main RT_SiteConfig.pm or define options there.
Create the public user in your RT system through Admin \ Users \> Create> in RT. The public user must be able to access RT, and it must be privileged so it can have rights. Do not enter an email address for the public user.
Add the line below to RT_SiteConfig.pm and replace 'guest' with the name of the RT user you just created.
Set( $WebPublicUser, 'guest' );
The public user needs the following rights on public distribution queues to search bugs:
SeeCustomField SeeQueue ShowTicket
The pubic user needs the following rights on public distribution queues to report bugs:
CreateTicket ModifyCustomField ReplyToTicket
By default, the web public user cannot create bug reports through the web UI. To allow this, add this line:
By default, the web public user cannot use RT's fully-featured query builder and is limited instead to simple search. To allow access to the query builder, add this line:
By default, the web public user cannot click column headers to re-sort search results due to performance implications. To permit this, add this line:
By default, inline articles such as AfterLoginForm are scrubbed for unsafe HTML tags just like ticket correspondence. If your articles are modifiable only by trusted users, you may set this to 0 to pass through article content unscrubbed.
See the documentation below for "GetArticleContent" for more information.
Searches in articles for content for various configurable pages in the BugTracker interface. The article names are available for adding custom content in the listed locations. To customize, create or edit the article with the listed name.
Location: Login page, below username/password fields
Best Practical Solutions, LLC <firstname.lastname@example.org>
All bugs should be reported via email to
or via the web at
This software is Copyright (c) 2021 by Best Practical Solutions
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991
Module Install Instructions
To install RT::BugTracker::Public, copy and paste the appropriate command in to your terminal.
perl -MCPAN -e shell install RT::BugTracker::Public
For more information on module installation, please visit the detailed CPAN module installation guide.