Author image Alex Vandiver
and 1 contributors

NAME

RT-Extension-AddAdminCcsOnQueueChange - Keep AdminCcs in the loop

DESCRIPTION

This extension adds a new action, Add Queue AdminCcs to Ticket, as well as a global scrip using it, which copies over Queue AdminCcs to the ticket when it is moved between queues. This ensures that the previous queue's AdminCcs are still notified of changes to the ticket, and potentially granted rights as well.

Install this extension if you have multiple queues with differing sets of AdminCcs, move tickets between queues often, and want the old queue's AdminCcs to be kept updated after it is moved.

RT VERSION

Works with RT 4.0 and 4.2.

INSTALLATION

perl Makefile.PL
make
make install

May need root permissions

make initdb

Only run this the first time you install this module.

If you run this twice, you may end up with duplicate data in your database.

If you are upgrading this module, check for upgrading instructions in case changes need to be made to your database.

Edit your /opt/rt4/etc/RT_SiteConfig.pm

If you are using RT 4.2 or greater, add this line:

    Plugin('RT::Extension::AddAdminCcsOnQueueChange');

For RT 4.0, add this line:

    Set(@Plugins, qw(RT::Extension::AddAdminCcsOnQueueChange));

or add RT::Extension::AddAdminCcsOnQueueChange to your existing @Plugins line.

Clear your mason cache
    rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver

AUTHOR

Best Practical Solutions, LLC <modules@bestpractical.com>

BUGS

All bugs should be reported via email to

    L<bug-RT-Extension-AddAdminCcsOnQueueChange@rt.cpan.org|mailto:bug-RT-Extension-AddAdminCcsOnQueueChange@rt.cpan.org>

or via the web at

    L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-AddAdminCcsOnQueueChange>.

LICENSE AND COPYRIGHT

This software is Copyright (c) 2015 by Best Practical Solutions

This is free software, licensed under:

  The GNU General Public License, Version 2, June 1991