RT-Extension-ArticleSubjectOverride - Override Subject when selecting an Article
May need root permissions
Add this line:
Set(@Plugins, qw(RT::Extension::ArticleSubjectOverride));
or add RT::Extension::ArticleSubjectOverride to your existing @Plugins line.
RT::Extension::ArticleSubjectOverride
@Plugins
By default, this will only be available on ticket Update with the normal Articles UI. If you'd like to use it on Create, you'll need to enable the config option for Articles on Create.
$ patch -d /opt/rt4 -p1 < patches/0001-Add-two-new-callbacks.patch patching file share/html/Admin/Articles/Classes/Modify.html
This patch is unnecessary for RT 4.0.3 and higher.
rm -rf /opt/rt4/var/mason_data/obj
This extension will add a new dropdown to class basics page. It allows you to choose one of your article custom fields and have it override the subject. When used in a reply, this affects the subject of the transaction, not the ticket. When used on ticket creation, it changes the subject of the ticket. If you do not want this subject custom field to appear in the body of your Article, use the standard class checkboxes to avoid including it.
Kevin Falcone <falcone@bestpractical.com>
All bugs should be reported via http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-ArticleSubjectOverride or bug-RT-Extension-ArticleSubjectOverride@rt.cpan.org.
This software is Copyright (c) 2011 by Best Practical Solutions.
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991
To install RT::Extension::ArticleSubjectOverride, copy and paste the appropriate command in to your terminal.
cpanm
cpanm RT::Extension::ArticleSubjectOverride
CPAN shell
perl -MCPAN -e shell install RT::Extension::ArticleSubjectOverride
For more information on module installation, please visit the detailed CPAN module installation guide.