• NAME
• DESCRIPTION
• RT VERSIONS
• INSTALLATION
• CONFIGURATION
  • @HistoryOnChangeTransactionTypes
• AUTHOR
• BUGS
• LICENSE AND COPYRIGHT

NAME

RT-Extension-HistoryOnChange - Show history on ticket modify page

DESCRIPTION

Displays ticket history at the bottom of the the Basics page when you modify values on a ticket.

RT VERSIONS

Works with RT 4.2.

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

For RT 4.2.1, apply etc/history_on_change.diff

patch /path/to/rt/share/html/Ticket/Modify.html < etc/history_on_change.diff

Not needed for RT 4.2.2 and later.

Edit your /opt/rt4/etc/RT_SiteConfig.pm

Add this line:

    Set(@Plugins, qw(RT::Extension::HistoryOnChange));

or add RT::Extension::HistoryOnChange to your existing @Plugins line. Starting with RT 4.2 you can also use:

    Plugin( "RT::Extension::HistoryOnChange" );

Clear your mason cache

    rm -rf /opt/rt4/var/mason_data/obj

Restart your webserver

CONFIGURATION

@HistoryOnChangeTransactionTypes

By default, all history will be shown. You can limit the types of history transactions displayed with this configuration option:

    Set(@HistoryOnChangeTransactionTypes, 'Create', 'Correspond');

Valid values are transaction types from the RT Transactions table. For example, Create, Correspond, and Comment would get you all messages on the ticket, but omit other transactions like added links (AddLink), status changes (Status), etc.

This option changes only the history on the Modify (Basics) page. The main ticket display history will continue to show the full history.

AUTHOR

sunnavy <sunnavy@bestpractical.com>

BUGS

All bugs should be reported via email to bug-RT-Extension-HistoryOnChange@rt.cpan.org or via the web at rt.cpan.org.

LICENSE AND COPYRIGHT

This software is Copyright 2014 Best Practical Solutions, LLC.

This is free software, licensed under:

  The GNU General Public License, Version 2, June 1991