RT-Extension-NotifyBasedOnOwnership - Adds scrip conditions and actions useful for suppressing notifications to queue watchers when a ticket becomes owned
Adds the following conditions to RT:
- On Create and Unowned
- On Create and Owned
- On Correspond and Unowned
- On Correspond and Owned
- On Comment and Unowned
- On Comment and Owned
Adds the following actions to RT:
- Notify Requestors and Ticket Ccs
- Notify Owner and Ticket AdminCcs
- Notify Requestors and Ticket Ccs as Comment
- Notify Owner and Ticket AdminCcs as Comment
A typical use of these conditions and actions is to add scrips like the following:
On Correspond and Unowned Notify AdminCcs On Correspond and Unowned Notify Requestors and Ccs On Correspond and Owned Notify Owner and Ticket AdminCcs On Correspond and Owned Notify Requestors and Ticket Ccs On Comment and Unowned Notify AdminCcs as Comment On Comment and Owned Notify Owner and Ticket AdminCcs as Comment
If you add the above, you'll want to replace or disable the stock On Correspond and On Comment scrips targetting Requestors, Owners, Ccs, and AdminCcs. Otherwise, RT will send multiple notifications.
Be sure to leave the standard scrips in place which notify "Other Recipients" so that "One-time Ccs" and "One-time BCcs" still work correctly.
May need root permissions
Only run this the first time you install this module.
If you run this twice, you may end up with duplicate data in your database.
If you are upgrading this module, check for upgrading instructions in case changes need to be made to your database.
- Edit your /opt/rt4/etc/RT_SiteConfig.pm
Add this line:
RT::Extension::NotifyBasedOnOwnershipto your existing
- Clear your mason cache
rm -rf /opt/rt4/var/mason_data/obj
- Restart your webserver
Thomas Sibley <firstname.lastname@example.org>
All bugs should be reported via email to bug-RT-Extension-NotifyBasedOnOwnership@rt.cpan.org or via the web at rt.cpan.org.
This software is Copyright (c) 2013 by Best Practical Solutions
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991