Author image Alex Vandiver
and 1 contributors

NAME

RT::Extension::PreviewInSearch - preview tickets right from search results page

DESCRIPTION

RT's query builder (the ticket search interface) allows you to customize all of the columns that show up in search results, so you can usually customize a search and get all of the ticket metadata you need displayed on the search results page (e.g., current status, queue, owner, etc.). But sometimes you also need to see something from the history when you are looking for a ticket. This extension allows you to view the history of tickets at the bottom of the search results page without clicking over to the full display ticket page.

With the extension installed, perform your search, then click anywhere in the ticket row in the search results. The history for that ticket will be displayed at the bottom of the page.

History Preview in Search Results

RT VERSIONS

Works with RT 4.2.

INSTALLATION

perl Makefile.PL
make
make install

May need root permissions

Edit your /opt/rt4/etc/RT_SiteConfig.pm

Add this line:

    Set(@Plugins, qw(RT::Extension::PreviewInSearch));

or add RT::Extension::PreviewInSearch to your existing @Plugins line. Starting with RT 4.2 you can also use:

    Plugin( "RT::Extension::PreviewInSearch" );
Clear your mason cache
    rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver

CONFIGURATION

$SideBySidePreview

This allow the preview box to be displayed aside of search results box.

    Set($SideBySidePreview, 1);

AUTHOR

Best Practical Solutions, LLC <modules@bestpractical.com>

BUGS

All bugs should be reported via email to

    L<bug-RT-Extension-PreviewInSearch@rt.cpan.org|mailto:bug-RT-Extension-PreviewInSearch@rt.cpan.org>

or via the web at

    L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-PreviewInSearch>.

LICENSE AND COPYRIGHT

This software is Copyright (c) 2007-2014 by Best Practical Solutions, LLC

This is free software, licensed under:

  The GNU General Public License, Version 2, June 1991