Thomas Sibley

NAME

RT-Extension-QuickReassign - Allow members of a specified group to reassign ticket owners without stealing the ticket first

INSTALLATION

perl Makefile.PL
make
make install

May need root permissions

Edit your /opt/rt4/etc/RT_SiteConfig.pm

Add this line:

    Set(@Plugins, qw(RT::Extension::QuickReassign));

or add RT::Extension::QuickReassign to your existing @Plugins line.

Configure the group you wish to let quickly reassign tickets:

    Set($QuickReassignGroup, 'My Group Name');
Clear your mason cache
    rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver

AUTHOR

Thomas Sibley <trs@bestpractical.com>

LICENCE AND COPYRIGHT

This software is copyright (c) 2011 by Best Practical Solutions.

This is free software; you can redistribute it and/or modify it under the same terms as the Perl 5 programming language system itself.