RT-Extension-QuoteSelection - Quotes selected text, if any, when replying/commenting to tickets
Works with RT 4.0, 4.2 and 4.4.
Highlight a snippet of text on the ticket display page and click a Reply or Comment link. Voilà! Your highlighted text (and only your highlighted text) is quoted in the message box.
Both the per-transaction Reply/Comment links and the Reply/Comment links under the Actions menu will use the selected text, if any.
User signatures aren't inserted when highlighted text is quoted.
The per-transaction Reply/Comment links will consider your update a response to the transaction even if you quote from an entirely different transaction. This doesn't matter to most people, and only affects email threading.
May need root permissions
- Edit your /opt/rt4/etc/RT_SiteConfig.pm
If you are using RT 4.2 or greater, add this line:
For RT 4.0, add this line:
RT::Extension::QuoteSelectionto your existing
- Clear your mason cache
rm -rf /opt/rt4/var/mason_data/obj
- Restart your webserver
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This is free software, licensed under:
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