- HOW TO …
- LICENSE AND COPYRIGHT
RT::Extension::ReportSpam - mark tickets as spam with one click
A simple extension that works with RT 4.0 and 4.2 which allows users to report a ticket as a spam message.
May need root permissions
- Edit your /opt/rt4/etc/RT_SiteConfig.pm
If you are using RT 4.2 or greater, add this line:
For RT 4.0, add this line:
RT::Extension::ReportSpamto your existing
You may also want to set the
$SpamAutoDeleteThresholdconfig option to the number of spam reports required before the system will automatically delete the ticket. This is useful if none of your users have DeleteTicket themselves, but collectively they should be able to delete spam tickets for good. Auto-delete is disabled by leaving
$SpamAutoDeleteThresholdunset or setting it to 0.
- Clear your mason cache
rm -rf /opt/rt4/var/mason_data/obj
- Restart your webserver
On any ticket page, you can report the ticket as spam by clicking "S".
You can also click the "S" on the Tools → Spam → Recent page, which lists all the recently created tickets with status "new" and without owner.
If you have rights to delete tickets you mark as spam, then they will be deleted automatically at the same time.
To find all tickets reported as spam and not deleted you can navigate to Tools → Spam → Reported, or use the query builder in advanced mode with the following query:
HasAttribute = 'SpamReports'
Both of these methods list the tickets reported as spam by others without rights to delete tickets themselves.
You can confirm the reports by clicking "S" after querying all tickets reported as spam. If you have rights to delete tickets then they will be deleted.
Best Practical Solutions, LLC <email@example.com>
All bugs should be reported via email to
or via the web at
This software is Copyright (c) 2014 by Best Practical Solutions
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991