Author image Andrew Wood
and 1 contributors

NAME

RT::Extension::ShareSearchLink - Shorter links for ticket searches

DESCRIPTION

This extension adds a "Share" item to the menu on the search results page, and a "Share a link" button to the bottom of the results.

Both of these will show a pop-up box containing a short link to the current search, with all the search terms and formatting stored in a database entry in RT.

This is useful when your search URL is very long.

RT VERSION

Known to work with RT 4.2.16, 4.4.4, and 5.0.1.

REQUIREMENTS

Requires Data::GUID.

INSTALLATION

perl Makefile.PL
make
make install

May need root permissions.

Set up the database

After running make install for the first time, you will need to create the database tables for this extension. Use etc/schema-mysql.sql for MySQL or MariaDB, or etc/schema-postgresql.sql for PostgreSQL.

Edit your /opt/rt4/etc/RT_SiteConfig.pm

Add this line:

    Plugin('RT::Extension::ShareSearchLink');
Clear your mason cache
    rm -rf /opt/rt4/var/mason_data/obj
Restart your web server
Set up database pruning

Add a cron job similar to the ones you will already have for other RT maintenance jobs like rt-email-dashboards to clear down expired shared search links, like this:

 4 4 * * * root /opt/rt4/bin/rt-crontool --search RT::Extension::ShareSearchLink --action RT::Extension::ShareSearchLink

This way, shared search links will expire 90 days after they have last been viewed, and will expire within 7 days of creation if they aren't viewed at least twice in that time.

AUTHOR

Andrew Wood

All bugs should be reported via email to bug-RT-Extension-ShareSearchLink@rt.cpan.org or via the web at rt.cpan.org.

LICENSE AND COPYRIGHT

This software is Copyright (c) 2021 by Andrew Wood

This is free software, licensed under:

  The GNU General Public License, Version 2, June 1991

Internal package RT::ShareSearchLink::SharedSearchLink

This package provides the shared search link object.

Create Parameters => { ... }, [ UUID => 'xxx' ]

Creates a new shared search link for a search with the given parameters, and returns ($id, $message). If a UUID is not supplied, a new one is generated.

Load $id|$UUID

Load a shared search link by numeric ID or by string UUID, returning the numeric ID or undef.

Delete

Delete this shared search link from the database.

Parameters

Return a hash of the parameters stored in this shared search link.

AddView

Increment the view counter for this shared search link, and set its last viewed date.

_CoreAccessible

Private method which defines the columns in the database table.

Internal package RT::ShareSearchLink::SharedSearchLinks

This package provides the group class for shared search links.