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RT::Interface::Email::Filter::CheckMessageId - Find related ticket from references mail header
This extension check if received mail correspond to an already existing ticket according
References header tag.
If a ticket (and only one) is found the mail subject is altered to include the
[... #n] mark, so RT will push the mail as mail comment instead creating a new ticket.
This is usefull with this scenario:
Requestor send a mail to
RT system and a
Friend think he can help, so reply to all without the subject properly tagged, then RT create a new ticket.
With This extension, RT will find the
In-Reply-To header tag match with the ticket's attachement and then the
Friend's mail will be added as comment.
If set ticket in state listed are ignore letting a new bug to be open.
Initial keywords will match all initial state (
Active keywords will match all inactive state (
Inactive keywords will match all inactive state (
This plugin search messages Id in column 'messageid' of the table 'attachments'. It is strongly recommanded to create an index to speed-up the search in this table.
Connect to the database:
CREATE INDEX messageid_idx ON attachments (messageid);
Modify header subject to include
[... #n] ticket reference.
Return current user.
Does nothing, this method is here to allow the plugin to be detected
Olivier Thauvin <email@example.com>
Asa Gage <agage at nextjump.com>
Copyright (c) 2013, Olivier Thauvin
This module is free software; you can redistribute it and/or modify it under the same terms as Perl itself. See perlartistic.