27 Jul 2020 20:16:12 UTC
- Distribution: RTx-RemoteLinks
- Module version: 1.01
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- License: open_source
- Perl: v5.8.3
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RTx-RemoteLinks - Conveniently create links to ticket IDs in other RT instances
With a small amount of configuration, this extension lets you enter new ticket links as
foo:123which are then displayed in the Links box as "Foo ticket #123" with a link to the remote RT instance.
Currently remote ticket subjects are not fetched due to authentication complications, but this could be added in the future.
Set(%RemoteLinks, Foo => 'example.com', # assumes http:// and RT at the top-level path Bar => 'https://example.net/rt', # specifies https and a subpath for RT );
Prefixes are case insensitive, so both "Foo" and "foo" and "fOo" will work.
Once you create links in the system using a prefix, you should leave it configured.
Make sure to add this plugin to
@Pluginsas well, as described in "INSTALLATION".
May need root permissions
- Edit your /opt/rt5/etc/RT_SiteConfig.pm
If you are using RT 4.2 or greater, add this line:
For 4.0, add this line:
RTx::RemoteLinksto your existing
Configure your remote RT instances per "CONFIGURATION" above.
- Clear your mason cache
rm -rf /opt/rt5/var/mason_data/obj
- Restart your webserver
Best Practical Solutions, LLC <firstname.lastname@example.org>
All bugs should be reported via email to
or via the web at
This software is Copyright (c) 2013-2020 by Best Practical Solutions, LLC
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991
Module Install Instructions
To install RTx::RemoteLinks, copy and paste the appropriate command in to your terminal.
perl -MCPAN -e shell install RTx::RemoteLinks
For more information on module installation, please visit the detailed CPAN module installation guide.