RT::BugTracker::Public - Adds a public, (hopefully) userfriendly bug tracking UI to RT
May need root permissions
- Edit your /opt/rt4/etc/RT_SiteConfig.pm
Add this line:
RT::BugTracker::Publicto your existing
- Clear your mason cache
rm -rf /opt/rt4/var/mason_data/obj
- Restart your webserver
You can find local/etc/BugTracker-Public/RT_SiteConfig.pm with example of configuration and sane defaults. Add require in the main RT_SiteConfig.pm or define options there.
Make sure to create the public user in your RT system and add the line below to your RT_SiteConfig.pm.
Set( $WebPublicUser, 'guest' );
If you didn't name your public user 'guest', then change accordingly.
The public user should probably be unprivileged and have the following rights
CreateTicket ModifyCustomField ReplyToTicket SeeCustomField SeeQueue ShowTicket
If you want the public UI to do anything useful. It should NOT have the ModifySelf right.
Best Practical Solutions, LLC <firstname.lastname@example.org>
All bugs should be reported via email to
or via the web at
This software is Copyright (c) 2014 by Best Practical Solutions
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991