RT::Extension::RepliesToResolved - intercept replies to resolved tickets
Intercepts replies via email to resolved tickets, and creates a new ticket rather than updating the resolved ticket. There are a few reasons to do this:
perl Makefile.PL
make
make install
May need root permissions
make initdb
Only run this the first time you install this module.
If you run this twice, you may end up with duplicate data in your database.
If you are upgrading this module, check for upgrading instructions in case changes need to be made to your database.
If you are using RT 4.2 or greater, add this line:
Plugin('RT::Extension::RepliesToResolved');
For RT 4.0, add this line:
Set(@Plugins, qw(RT::Extension::RepliesToResolved));
or add RT::Extension::RepliesToResolved to your existing @Plugins line.
RT::Extension::RepliesToResolved
@Plugins
rm -rf /opt/rt4/var/mason_data/obj
Configuration for this extension is defined in
/opt/rt4/local/plugins/RT-Extension-RepliesToResolved/etc/RepliesToResolved_Config.pm
You can read about the options in that file and then set your own options in your RT_SiteConfig.pm file.
By default, after 7 days, this module will intercept mail to resolved tickets and force the creation of a new ticket. It then creates a RefersTo link between the two tickets. Each of these (time, statuses, link) is configurable.
Best Practical Solutions, LLC <modules@bestpractical.com>
All bugs should be reported via email to
L<bug-RT-Extension-RepliesToResolved@rt.cpan.org|mailto:bug-RT-Extension-RepliesToResolved@rt.cpan.org>
or via the web at
L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-RepliesToResolved>.
This software is Copyright (c) 2014 by Best Practical Solutions
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991
To install RT::Extension::RepliesToResolved, copy and paste the appropriate command in to your terminal.
cpanm
cpanm RT::Extension::RepliesToResolved
CPAN shell
perl -MCPAN -e shell install RT::Extension::RepliesToResolved
For more information on module installation, please visit the detailed CPAN module installation guide.