NAME
RT::Action::SetPriorityFromHeader - Set ticket priority from an email
header of your choosing
INSTALLATION
perl Makefile.PL
make
make install
May need root permissions
make initdb
Only run the first time you install this action.
Edit your /opt/rt4/etc/RT_SiteConfig.pm
Add this line:
Set(@Plugins, qw(RT::Action::SetPriorityFromHeader));
or add "RT::Extension::SetPriorityFromHeader" to your existing
@Plugins line.
You also need to configure the email header to use and a mapping
from the email header values to RT priority values.
Set($PriorityHeader, 'X-Priority');
Set(%PriorityMap, highest => 1, high => 2, normal => 3, low => 4, lowest => 5);
# With the above, a header like "X-Priority: high" would set the RT ticket priority to 2
Clear your mason cache
rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver
AUTHOR
Thomas Sibley <trs@bestpractical.com>
LICENCE AND COPYRIGHT
This software is copyright (c) 2011 by Best Practical Solutions.
This is free software; you can redistribute it and/or modify it under
the same terms as the Perl 5 programming language system itself.