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Author image Best Practical Solutions »|«
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RT::BugTracker - Adds a UI designed for bug-tracking for developers to RT


This extension changes RT's interface to be more useful when you want to track bug reports in many distributions. This extension is a start for setups like http://rt.cpan.org. It's been developed to help authors of Perl modules.

In RT::BugTracker, every queue is a software "distribution". RT::BugTracker adds a new Distribution menu with options to search and browse distributions. User and group rights apply normally to queues through the Distribution menu search options.

Users can search distributions by maintainer through Distribution Search>. Maintainers are the AdminCc users and groups for the distribution.

The search functions under the Distribution menu return lists of matching distributions. List items include a link to the bug list for the distribution.

Bug list search results include columns for Severity, Broken in, and Fixed in custom fields. The Configuration section, below, describes how BugTracker administrators can configure these custom fields.

The bug list search result page includes a link to the distribution's Manage page. Distribution maintainers and BugTracker admins can set various attributes of the distribution here.

Distribution notes

These notes appear at the top of the distribution's bug list.

Additional addresses RT should notify

RT::BugTracker installs a new Scrip, On create and corresponds notify additonal addresses, that fires on distribution ticket creation and comment transactions. This Scrip sets the To: header to the email addresses configured here.

Subject tag in addition to default

STUB: The additional subject tag is currently broken in 4.2/4.4. BPS will document this functionality when it is fixed.


perl Makefile.PL
make install

May need root permissions

make initdb

RT::BugTracker creates several custom fields for tracking bugs; you may skip this step if you intend to use different custom fields. See the section below on "Custom Fields".

Only run this the first time you install this module.

If you run this twice, you may end up with duplicate data in your database.

If you are upgrading this module, check for upgrading instructions in case changes need to be made to your database.

Edit your /opt/rt5/etc/RT_SiteConfig.pm

Add this line:

Clear your mason cache
    rm -rf /opt/rt5/var/mason_data/obj
Restart your webserver



Some programming languages use characters in package names that may not work well in email addresses. Perl modules use double colons, '::', to separate package parents from children. BugTracker administrators could name a distribution queue using these characters, like 'Data::Dumper', for example. But the resulting public email address for bug reports would be bugs-Data::Dumper@example.com.

While some characters may not be unallowed in email addresses, BugTracker administrators may want to name their distribution queues so that resulting public bug report addresses are more likely to get through spam and other filters.

However, users want to search software distributions by the canonical name of the package, like under Distributions > Search and Distributions > Browse. Users expect to type "Data::Dumper" and find the distribution queue named "Data-Dumper".

Use this config variable to define the character translation between distribution search strings and distribution queue names. BugTracker will use 'Pattern' and 'Substitution' in a subsitution regex match. BugTracker will use this value:

Set(%DistributionToQueueRegex, 'Pattern' => '::', 'Substitution' => '-' );

like this:


The values above translate Perl module names into their email-friendly counterpart queue names.


Use this config variable to specify a list of custom field names to display on the ticket reply page for privileged users. By default it displays "Fixed in" to help maintainers quickly close out issues as the fixes are released.


Use this config variable to specify the search result format for a distribution's list of tickets, much like DefaultSearchResultFormat in core RT.


Use this config variable to suppress the alphabetical distribution browser UI, for users with fewer than tens of thousands of queues. :)


Use this config variable to always display all distributions, for users with fewer than hundreds of queues. :)

Custom Fields

By default, when you run make initdb, RT::BugTracker creates three custom fields on queues, globally, with empty values.


Bug severity levels, like 'Low', 'Medium', and 'High'.

Broken in

The distribution version where the bug in the ticket first appeared. Since each distribution will have different release versions, the BugTracker admin will need top populate these values for each distribution.

Fixed in

The distribution version where the bug in the ticket was fixed. Since each distribution will have different release versions, the BugTracker admin will need top populate these values for each distribution.

You may choose to skip creation of these custom fields by skipping the make initdb step. If you would like to use your own custom fields, you should investigate setting the BugTracker_CustomFieldsOnUpdate and BugTracker_SearchResultFormat config options documented above.


RT::BugTracker::Public, RT::Extension::rt_cpan_org


Best Practical Solutions, LLC <modules@bestpractical.com>


All bugs should be reported via email to


or via the web at



This software is Copyright (c) 2021 by Best Practical Solutions

This is free software, licensed under:

  The GNU General Public License, Version 2, June 1991