NAME

RT::Extension::QuickCalls - Quickly create tickets in specific queues with default values

SYNOPSIS

You will need to enable the new QuickCalls portlet with a line like this in your RT_SiteConfig.pm file

    Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders
                                 RefreshHomepage QuickCalls)]);

This is the default portlet list with QuickCalls added to the end People can then choose to add the portlet to their homepage in Preferences -> RT at a glance

To set up your Quick Calls, you will want to specify a Name and a Queue in the config file. The Name will become the Subject of the task unless you specify a Subject option. You can add other Ticket options as needed, such as Status.

    Set($QuickCalls,[{Name => "Foo", Queue => 'General', Status => 'resolved'},
                     {Name => "Bar", Queue => 'Queue2',  Status => 'resolved'}]);

After you have added QuickCalls to your home page, you will be able to select one, click Create and be brought to the ticket creation page with multiple fields pre-filled

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

Edit your /opt/rt4/etc/RT_SiteConfig.pm

If you are using RT 4.2 or greater, add this line:

    Plugin('RT::Extension::QuickCalls');

For earlier releases of RT 4, add this line:

    Set(@Plugins, qw(RT::Extension::QuickCalls));

or add {{$name}} to your existing @Plugins line.

Clear your mason cache

    rm -rf /opt/rt4/var/mason_data/obj

Restart your webserver

BUGS AND LIMITATIONS

No bugs have been reported.

Please report any bugs or feature requests to bug-rt-extension-quickcalls@rt.cpan.org, or through the web interface at http://rt.cpan.org.

AUTHOR

Kevin Falcone

LICENCE AND COPYRIGHT

Copyright (c) 2007-2014, Best Practical Solutions, LLC. All rights reserved.

This module is free software; you can redistribute it and/or modify it under the same terms as Perl itself. See perlartistic.

DISCLAIMER OF WARRANTY

BECAUSE THIS SOFTWARE IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE SOFTWARE, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE SOFTWARE "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. SHOULD THE SOFTWARE PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION.

IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE SOFTWARE AS PERMITTED BY THE ABOVE LICENCE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE SOFTWARE TO OPERATE WITH ANY OTHER SOFTWARE), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.